100% Guaranteed Back-to-Ship Return for Costa Maya Cruise Passengers
Caribe Adventures
Flexible Cruise Policy

Refund & Port Cancellation Policy

100% Risk-Free Guarantee for Cruise Passengers.

100% Full Refund if Cruise Ship Misses Port Call

If your cruise ship is unable to dock at the Costa Maya port due to weather conditions, mechanical issues, or itinerary changes enforced by the cruise line, you will receive a 100% full refund of your payment. No penalties or fees applied.

Customer Initiated Cancellations

  • Up to 24 Hours Before Excursion: Full 100% refund available.
  • Less than 24 Hours: Non-refundable due to reserved vehicle and guide staffing allocations, unless due to ship rerouting.

How to Request a Refund

Simply email us at info@caribeadventures.tours or send a WhatsApp message to +52 983 177 4317 with your booking reference. Refunds are processed back to your original payment card within 2-3 business days.